- When you've outgrown homegrown software
- System Requirements - FundRaiser Basic
- Solving Problems in FundRaiser Basic
- Q. Word Processor will not open / Fred32.exe missing
- Q. I receive "Index out of bounds" error with Gifts Tab
- Q: Why does FundRaiser Basic say I'm in Evaluation Mode, and why won't it let me print?
- Q. Unable to enter Temporary Code after Restoring Backup
- Q: How do I import my data from Microsoft® Excel?
- Q: How do I import my data from Microsoft® Access?
- Q: How do I import from a Microsoft® Word Table document?
- Q: Can I export the Microsoft® Outlook Express address book to FundRaiser Basic?
- Q: How can I transfer newly added donors from one computer to another?
- Q: Now that I have purchased Select or Professional how do I import my data from FundRaiser Basic?
- Q: How do I back up my data?
- Q: What are best practices for entering donations?
- Q: How to group donors with category codes
- Q: What causes errors when doing a query, hanging when printing, or lockups in other screens?
- Q: Can I use letters I've written in another word processor and import them, or copy/paste the contents, in FundRaiser Basic?
- Q: Why does my FundRaiser merged letter sometimes require more than a single sheet of paper?
- Q: Why, when printing a letter, is the top-most line a different font size or aligned differently from the rest of the letter?
- Q: How can I tell FundRaiser Basic that a donor record is to be excluded from mailings?
- Q: I want to create a user defined report?
- Q: How can I change the order in which things are printed?
- Q: How do I change the font for the return address on an envelope?
- Q: How do I produce End of Year tax letters?
- Q: How do I get a Donor Report showing all of last year's donations?
- Q: Why does FundRaiser Basic say I have "insufficient disk space" after installing to my computer?
- Q: Why am I getting 'Illegal Operation" errors
- Q: Is there any way to handle pledges or memberships in Basic?
- Q. Cannot see Help File
|Solving Problems in FundRaiser Basic|
Run File Maintenance
One of the most common causes of problems in FundRaiser Basic is that the index files (the files that keep things in alphabetical order) get out of sync with the database files. There are two ways to fix this:
Run Check Data Integrity
Sometimes, a disk or other error can cause damage to the FundRaiser databases. Fortunately, FundRaiser can fix itself. Just click on the File menu to see Check Data Integrity. This process tests 4 different aspects of your databases and will, on your direction, fix them.
Fixing Disk Errors in WindowsBackground
Disk Errors are the inability of Windows to find all of a file, or an attempt to record foreign pieces of other programs or data in the middle of your data, or an attempt to record a portion of one file in the same place on the disk that it has already recorded another file, resulting in corrupted databases. These errors can be found and corrected using ScanDisk, a Windows utility, after which you must run File Maintenance from the File menu.
Database programs, like FundRaiser Basic, are much more susceptible to disk errors than are less disk-intensive programs like word processors and spreadsheets. Disk errors are the single most common cause of FundRaiser Basic problems.
Disk errors are most often caused by the computer being turned off without Windows being properly shut down. This might be caused by a power failure, a computer lockup, a chase (children? cats?) resulting in a pulled power cord, or a curious child wondering what that on/off switch does. Disk errors can also be caused by a flaw on the surface of the disk itself. It is important that you run ScanDisk after any power failure, and that you test the surface of the hard disk at least once a year. It is also a good idea to run ScanDisk every couple of months, even if you experience no disk error symptoms, simply as a matter of good housekeeping.
Now run File Maintenance in FundRaiser Basic
Windows 95 Network Bug
There is a bug in a Windows 95 file that can misreport the size of a file when it is opened across a Windows network (Windows NT or a Win95/98 peer-to-peer network). The result is that the database is damaged. This error was fixed in Windows 98.
The file is Vredir.vxd, which is the "Virtual Network Redirector", and the problem definitely occurs in version 4.00.1111. There is also some question as to whether the problem occurs in versions earlier than 4.00.1116 - our recommendation would be to update if your version is older than that.
Here is how to determine if you have the offending version, and what to do about it. On each workstation that may open FundRaiser even once:
Where to get the VRDRUPD.EXE update:
Remember, this is only for computer running Windows 95 and only if you are running on a Microsoft network.
Memory conflicts occur when a program cannot use a portion of RAM that it expects to have access to. (RAM is the memory that is in chips, not the hard disk, and is where the program resides when it is running.) These can be especially hard to find, but there are a few things you can try to resolve the problem: